Support

Starting a job requires location permission. If denied, the app blocks job start — turn on location in your phone settings.

Photos save without GPS — location is optional for photos.

Turn on location in your phone settings and step closer to the building entrance. The indicator changes to GPS Verified when you're inside the geofence.

Yes — your work is saved. The app auto-saves as you go. Force close and reopen to pick up where you left off. Photos save to your phone even if the app closes — take them now, everything will be there when you reopen.

Not getting job alerts? Check notification permissions in the phone Settings app — not inside the app.

Client report emails going to spam? Check your spam folder. If missing, ask the account owner to verify your email is connected to the account.

Notifications are controlled from your phone settings, not inside the app. iPhone: Settings → Notifications → ClaroDone → toggle on/off. Android: Settings → Apps → ClaroDone → Notifications → toggle on/off.

Check off all items, take required photos, then tap "Complete Job." If items or photos are missing, the app tells you exactly which ones. Managers and owners can force-complete with a note.

If a job is cancelled while you're on-site, photos you already took are saved and accessible to the account owner.

Owners and managers can invite cleaners from the Team tab. Tap the "Invite" button (teal, top right). Enter their name and email, choose their role, and send. They'll receive login instructions by email.

1. From the dashboard, go to Locations → Add Location. Enter the address and set the GPS work zone (geofence). This determines when cleaners see "GPS Verified."

2. Go to Clients → Add Client. Connect the client to their location and set up their portal — they'll receive login instructions by email.

3. Go to Settings → Templates. Build your checklist and mark items "Photo Required" where documentation matters.

Go to Team → tap "Invite" (teal, top right). Enter name, email, and role (Cleaner or Manager) and send.

Roles: Roles: Cleaner — sees their own jobs only. Manager — sees all jobs, can manage team, can force-complete. Owner — full account access, can change billing and invite other owners.

To remove crew member access: Team → select person → Deactivate. Their work history stays on record.

To see what a cleaner did: open the completed job → "View History" → full checklist with timestamps and photos.

After a cleaner completes a job, the client gets an email with a link to their portal. Set delivery to Instant or Daily Digest in Client Settings.

Clients only see jobs and photos from locations connected to their account. They cannot see other clients' data.

Go to Settings → Billing. Choose Starter, Team, or Pro. Your 60-day free trial starts automatically.

If you cancel, you keep access until the end of your billing period. After that, your account becomes read-only — past records stay accessible.

Go to Jobs → filter by date, location, or cleaner → select any job to see the full checklist and photos.

Open the job → tap "Export" → download PDF. Bulk CSV export is not available yet.